1. We work very hard to provide you the best car & driver. In lieu of this, please be informed that all cancellations will draw a fee equivalent to the advance amount you have paid.
2. In case of a change of plans, please cancel the booking 24 hours in advance. This will free the car and will help other passengers avail Wificabs services. It is important to note that, we do not support cancellations through our website or through emails. Please reach out to our call center (+917286873999) to proceed with cancellation.
3. Any request for a change in the itinerary will be subject to car availability, city/location feasibility, and prevailing rates. Wificabs reserves the right to allow or disallow the changes. Wificabs reserves to cancel the trip with a minimum of 4 hours of advance notice in case of exigencies or external circumstances beyond Wificabs control. These could be a local strike, bandh, curfews, natural calamities or even an unsupported pickup location.
4. Wificabs reserves the right to forfeit any advance payment, in case of the customer not showing up at the designated pick-up location without any prior intimation given to Wificabs
5. While we take a lot of effort to maintain our cars, a breakdown during the trip though rare is still a possibility. The reasons could include (but not restricted to) an accident on the road for no fault of our driver or the car developing some mechanical fault. In such a case, we will do our best to provide you an alternate within one hour. The driving time for the alternate car to reach your location will be over and above the one hour, we would take to find an alternate. In the event, you decide not to wait for the alternate car or we are not able to find an alternate, we will settle for the trip completed so far as per the terms below:
A. If the break down has happened within 100 KM of you boarding the cab, you won’t be charged anything.
B. If the break down has happened over 100 KM of you boarding the cab, you will be given a 50% discount on the km for the inconvenience caused. Please, pay the driver for the 50% km traveled at the rate of the extra km provided in your voucher. This is to take care of part of the costs incurred by the driver for your trip.
You may cancel the booking 24 hour prior to the time of journey, without any cancellation charges for all services. In case cancellation or shorting of the trip is requested within 24 hours of the pick-up time, then the following rules will apply:
1. Multi-Day Trip: The charge for the first day would be deducted from the total amount and refund will be issued to the user.
2. Single Day trip/ Airport transfer: No Refund will be issued to the user.
3. Airport Transfer: No Cancellation Charges if Cancelled at least 2 hours prior of pickup time.
If you are eligible for refunds based on the “Cancellation and Returns” policy above, then the refund will be remitted back to you in 5-7 working days. In case of any issues, write to us at firstname.lastname@example.org or call us 7286873999,7287873999.